- Shipping & Delivery
At the present time, Enjou accepts online orders for shipping anywhere in the United States. We will be happy to take your orders over the telephone for shipping outside the United States (800-305-2853).
Shipping costs are based on shipping weight and destination using UPS rates. We provide UPS ground, 3rd day, 2nd day, and next day options. Deliveries are made Monday through Friday.
Orders must be placed by 11:00 AM EST in order to be shipped the same day. Because of the tremendous rush, holiday orders will not go out the same day.
Enjou packs in special cooler packs when shipping to warm climates and during summer months. We recommend next day or 2nd day shipping in warm weather and we reserve the right NOT TO SHIP standard ground. Because chocolate is affected by heat and humidity, during extreme weather conditions we WILL NOT ship. You will be notified by e-mail and telephone.
On multiple item orders such as wedding favors and lollipops, Enjou will contact the customer with the correct shipping and handling charges before the order is processed.
- Privacy & Security
Orders are processed using a secure server and secure socket layer (SSL) software which encrypts the information you input before it is sent to us. The small yellow lock or key that appears on the bottom left corner of your browser ensures that you are, in fact, carrying on a secure transaction. Because Enjou ships everything out of our own store, no suppliers or third party vendors have access to customer information.
Enjou WILL NOT share or sell information you give us with others. We protect our customers’ right to privacy.
- Returns & Replacements
- Chocolate is a food item and cannot be returned. Custom items such as molds and wedding favors as well as imprinted items (ribbons, napkins, etc.) cannot be cancelled once we begin preparation.
Our online store makes ordering from Enjou as easy as:
1) Select your item, choose any additional options (like chocolate type), enter quantity desired and press the Add to Cart button.
2) Follow the simple on-screen instructions.
You can now Checkout with Multiple Addresses! Make sure to click the
"Checkout with Multiple Addresses" link directly below the orange "Proceed to Checkout" button.
PLEASE NOTE: You MUST create an online account with Enjou to use the "Checkout with Multiple Addresses" feature!
We accept American Express, Discover, MasterCard, and Visa. 7% sales tax will be added to orders shipped to New Jersey.